Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)
Headquarters: Remote URL: https://flagtheory.com/ Job Responsibilities Own the post-sale customer journey for company incorporation services across multiple jurisdictions. Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care. Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly. Coordinate with external vendors to ensure timely, accurate service delivery. Maintain and update SOPs for all onboarding and incorporation-related workflows. Identify friction points and implement improvements that enhance client satisfaction and response rates. Ensure compliance with internal quality checks and jurisdictional regulatory standards. Requirements / Must Have 2+ years of hands-on experience in corporate services or company incorporation. Proven knowledge of KYC processes and compliance protocols. Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks. Excellent written and spoken English; clear communicator under pressure. High level of empathy and client orientation; anticipates client concerns before they escalate. Demonstrated self-motivation and proactiveness in remote environments. Listen, Learn, Grow mindset Minimum 2 years of successful remote work experience. Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive). Based in a European timezone (UTC to UTC+3). Nice to Have Experience handling KYC for complex incorporations and/or international bank account setups. Multilingual fluency, particularly in languages relevant to offshore or international clientele. Familiarity with CRM tools or client-facing ticketing systems. Benefits Work from anywhere, on a flexible schedule, part of a fully remote team Compensation based on experience 20 paid vacation days per year To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time
Headquarters: Remote
URL: https://flagtheory.com/
Job Responsibilities
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Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
-
Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
-
Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
-
Coordinate with external vendors to ensure timely, accurate service delivery.
-
Maintain and update SOPs for all onboarding and incorporation-related workflows.
-
Identify friction points and implement improvements that enhance client satisfaction and response rates.
-
Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
-
2+ years of hands-on experience in corporate services or company incorporation.
-
Proven knowledge of KYC processes and compliance protocols.
-
Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
-
Excellent written and spoken English; clear communicator under pressure.
-
High level of empathy and client orientation; anticipates client concerns before they escalate.
-
Demonstrated self-motivation and proactiveness in remote environments.
-
Listen, Learn, Grow mindset
-
Minimum 2 years of successful remote work experience.
-
Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
-
Based in a European timezone (UTC to UTC+3).
Nice to Have
-
Experience handling KYC for complex incorporations and/or international bank account setups.
-
Multilingual fluency, particularly in languages relevant to offshore or international clientele.
-
Familiarity with CRM tools or client-facing ticketing systems.
Benefits
-
Work from anywhere, on a flexible schedule, part of a fully remote team
-
Compensation based on experience
-
20 paid vacation days per year
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