Froonze: Technical Customer Support Representative for a Shopify app
Headquarters: Vietnam URL: https://froonze.com We are a small team of 4 people that has been building tools for Shopify merchants for over 2 years. We’ve been growing steadily and now reached a point where we need a dedicated customer support representative. Up till now even though we did not have a dedicated CS rep, we still took customer support very seriously as is evidenced by our app’s excellent rating. Now we are ready to take our customer support to an even higher level. You will be our first CS rep which means you will be a very important part of the team. You will help us build a system and processes for future CS team members. You will also be able to try yourself in other aspects of business and potentially switch roles in the future. Initiative is always welcome here. It’s easy to carve your own new role if it brings value to the company. Due to time zone convenience and multiple language proficiency, people from Morocco are highly encouraged to apply. Some of the most important duties: Communicating with customers either via live chat or email and resolving any problems they have Continuously learning about the features of our app and broader Shopify ecosystem to be able to help our customers better Summarizing product feedback from merchants and suggesting new ways of product improvement Perform manual app tests for new feature releases Some non-CS related work (e.g. researching a tool, writing blog posts, making some mockups). These tasks will be assigned based on natural abilities and interests. Must have: Superb written and verbal communication skills You enjoy talking to people and solve their problems Able to handle “hard” customers (we have very few of those though
Headquarters: Vietnam
URL: https://froonze.com
We are a small team of 4 people that has been building tools for Shopify merchants for over 2 years. We’ve been growing steadily and now reached a point where we need a dedicated customer support representative.
Up till now even though we did not have a dedicated CS rep, we still took customer support very seriously as is evidenced by our app’s excellent rating. Now we are ready to take our customer support to an even higher level.
You will be our first CS rep which means you will be a very important part of the team. You will help us build a system and processes for future CS team members.
You will also be able to try yourself in other aspects of business and potentially switch roles in the future. Initiative is always welcome here. It’s easy to carve your own new role if it brings value to the company.
Due to time zone convenience and multiple language proficiency, people from Morocco are highly encouraged to apply.
Some of the most important duties:
- Communicating with customers either via live chat or email and resolving any problems they have
- Continuously learning about the features of our app and broader Shopify ecosystem to be able to help our customers better
- Summarizing product feedback from merchants and suggesting new ways of product improvement
- Perform manual app tests for new feature releases
- Some non-CS related work (e.g. researching a tool, writing blog posts, making some mockups). These tasks will be assigned based on natural abilities and interests.
Must have:
- Superb written and verbal communication skills
- You enjoy talking to people and solve their problems
- Able to handle “hard” customers (we have very few of those though
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