Clipboard Health: Client Support Specialist (Healthcare Facilities - B2B)
Headquarters: California URL: https://clipboardhealth.com About the RoleClipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed. What You’ll Do✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement. What We Look For
Headquarters: California
URL: https://clipboardhealth.com
About the Role
Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.
What You’ll Do
✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.
What We Look For
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